Terms of service

Last Updated: October 10, 2026

Welcome to Solefi Store. By visiting or using this website (solefi.store) you agree to these Terms of Service. Please read them carefully before browsing or placing an order.

Website Use

You agree to use this website for lawful purposes only, and in a way that does not infringe the rights of others or disrupt how the website works.

Unauthorized use of the website may lead to your access being suspended or terminated.

Products & Availability

We do our best to keep product descriptions, sizes, images, and prices accurate, but mistakes can occasionally happen.

Availability can change without notice, and we may modify or discontinue any product at any time.

Pricing & Payments

All prices on this website are shown in Egyptian Pounds (EGP) unless stated otherwise.

We accept these payment methods:

  • Cash on Delivery (COD)
  • Visa & Mastercard
  • Installment Services (ValU, Souhoola, Premium Card, Contact, Halan)

An order is processed only after it has been successfully confirmed.

Order Acceptance

After you place an order, you will receive an order confirmation.

We may refuse, cancel, or limit any order for reasons that include, among others:

  • The product is unavailable
  • A pricing or technical error
  • Suspected fraud
  • Incomplete or inaccurate customer details

If you have already paid for an order that we cancel, we will process the appropriate refund.

Shipping & Delivery

Shipping and delivery are covered by our Shipping & Delivery Policy.

Delivery times are estimates given for your convenience and may change because of circumstances outside our control.

Returns & Refunds

Returns, exchanges, and refunds are handled under our Refund & Exchange Policy.

Please read that policy for the full eligibility conditions and steps.

Intellectual Property

Everything on this website, including text, product descriptions, graphics, logos, images, and site design, belongs to Solefi Store or its respective owners and is protected by intellectual property law.

None of it may be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the fullest extent the law allows, Solefi Store is not liable for any indirect, incidental, special, or consequential damages arising from use of this website, its products, or its services.

Our total liability will not exceed the amount paid for the order concerned.

Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We may update or change these Terms of Service at any time.

Changes take effect as soon as they are published on this page. Continuing to use the website after an update means you accept the revised Terms.

Governing Law

These Terms of Service are governed by and interpreted under the laws of the Arab Republic of Egypt.

Contact Us

For any question about these Terms of Service, reach us at:

Customer Service: 01033992377
Email: info@solefi.store
Support Hours: Saturday to Thursday, 10:00 AM – 6:00 PM
Website Chat & Social Media: Available daily from 10:00 AM – 12:00 AM